Requirements and implementation methods of ISO 10002 standard to ensure effective management of customer complaints, increase customer satisfaction, and strengthen organizational relationships with customers.

Training Content:

• Principles of customer satisfaction management and ISO 10002 requirements;

• Procedures for receiving and responding to customer complaints;

• Investigation of complaints and problem-solving approaches;

• Analysis of customer feedback and development of improvement strategies;

• Effective communication techniques in complaint management.

Training Benefits:

• Learning how to properly manage customer complaints and increase satisfaction;
• Ensuring the development of customer services and relationships;
• Applying customer satisfaction metrics effectively;
• Developing a customer-oriented management culture within the organization.