Improving service quality in the tourism sector, ensuring customer satisfaction, and establishing sustainable tourism strategies.

Training Content:

• Quality standards for tourism services;

• Measuring and managing customer satisfaction;

• Approaches to environmental and social responsibility;

• Risk and resource management.

Training Benefits:

• Learning standards to improve service quality in the tourism sector;
• Managing tourism services and ensuring customer satisfaction;
• Gaining skills in implementing service requirements and management systems in the tourism sector;
• Using standard-based methods to increase sector efficiency.